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We help clients improve customer loyalty, increasing their growth and profitability.

Our book, Capturing Loyalty, now available from Praeger Publishing, offers a complete view of our perspective on customer loyalty. For more information, please click here.

Through survey research, focus groups, and statistical and financial analysis, we identify the two or three most significant opportunities for our clients to develop stronger, trust-based relationships with the customers they serve. We then work closely with management to address the organizational challenges that often arise in the implementation process.

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